Etapes clés
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Formules type
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1. - Introduction
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Saluer le client |
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Nice to see you (again) Mr / Mrs / Miss / Ms X. Please have a seat. It"s a pleasure to meet you. Would you like a glass of water / a cup of tea / a cup of coffee ?
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Expliquer le déroulement de l'entretien
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I'll be asking you some questions about the situation... We'll be spending the next hour discussiong the facts of your case...
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Exposer les modalités de l'entretien
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Let me assure you that everything you tell me today will be held in strict confidence.
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Before we get started, maybe I should tell you about my fees...
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2. - Faits
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Identifier les difficultés rencontrées par le client
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Would you like to tell me why you are here today?
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Tell me what brings you here today and how I can help you.
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Please tell me more about what happened next.
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What did you do then?
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Let's return to the course of events.
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Résumer la situation
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So if I understand you correctly, you are saying that...
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Let me repeat what I have understood so far.
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Allow me to summarise what you've said.
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As I understand the situation, ...
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Obtenir des détails supplémentaires |
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Allow me to ask you more about...
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Could you explain why...
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3. - Analyse juridique
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Rassurer le client
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As I see it, we have a good chance of convincing the court that...
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I think that we have good reason to be optimistic.
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Mettre en garde le client |
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I have to warn you that proving that... will be extremely difficult.
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Let me tell you something about the legislation in such cases...
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4. - Conclusion
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Evoquer la prochaine prise de contact |
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I'm going to research these matters in detail and then I'll get back to you.
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I'll call you next week and let you know how things look.
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You'll hear from me in a few days.
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Mettre fin à l'entretien |
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It was good seeing you.
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Thank you for entrusting me with this matter.
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